Privacy Policy

Privacy Policy

Last updated: 15 September 2026

1. Who we are

This Privacy Policy explains how [full legal business name trading as Igloo Homes] (“Igloo Homes”, “we”, “us” or “our”) collects and uses personal information through:

  • https://igloohomes.co.uk/

  • our property, sales, lettings and management services;

  • enquiries made by email, telephone, live chat or online forms.

Our contact details are:

Address: [insert full business or registered address]
Email: hello@igloohomes.co.uk
Telephone: +44 7957 110050
Company number: [if applicable]
ICO registration number: [if applicable]

2. Information we collect

Depending on how you interact with us, we may collect:

  • your name and contact details;

  • email address, telephone number and postcode;

  • information in messages or enquiries;

  • property details, valuation information and viewing preferences;

  • information needed for sales, lettings, property management or corporate lettings;

  • identity, referencing, right-to-rent, employment, income and previous-landlord information where required for a tenancy or property transaction;

  • correspondence and records of our dealings with you;

  • technical information such as IP address, browser type, device information and website usage;

  • cookie and analytics information, where you have consented.

Please do not send sensitive personal information through a general website form unless we specifically request it.

3. How we use your information

We may use personal information to:

  • respond to enquiries and requests for valuations;

  • arrange property viewings and appointments;

  • provide sales, lettings, property-management and corporate-lettings services;

  • communicate with buyers, sellers, landlords, tenants and applicants;

  • assess and progress applications, offers and transactions;

  • carry out referencing and legally required checks;

  • manage maintenance and other services for properties we manage;

  • provide information about properties and services you have asked about;

  • operate, secure and improve our website;

  • maintain business, accounting and legal records;

  • prevent fraud, misuse and security incidents;

  • send marketing communications where permitted by law and, where required, with your consent.

We do not sell personal information.

4. Our lawful bases

We use the following lawful bases under UK data-protection law:

  • Contract: where processing is necessary to provide services or take steps at your request before entering into a contract.

  • Legal obligation: where we must comply with laws or regulatory requirements, including property, identity, referencing, right-to-rent, financial and record-keeping obligations.

  • Legitimate interests: to operate our business, respond to enquiries, communicate about relevant services, protect our systems and keep appropriate records, provided those interests do not override your rights.

  • Consent: where you have actively agreed to a particular use, such as certain marketing or non-essential cookies. You can withdraw consent at any time.

5. Who we share information with

We may share relevant information with:

  • property owners, buyers, sellers, landlords, tenants and applicants where necessary to progress a transaction or service;

  • referencing, credit-checking and tenant-screening providers;

  • our CRM and website service providers, including Houzez or providers connected with our website forms;

  • email, telephone, live-chat and communications providers, including Chatway where you use the live-chat service;

  • property portals and marketing platforms used to advertise properties;

  • contractors, maintenance providers, surveyors, mortgage or professional advisers;

  • solicitors, conveyancers, insurers, accountants and other professional advisers;

  • regulators, law-enforcement bodies, courts or government authorities where required;

  • website analytics and technology providers, where you have consented or where the technology is strictly necessary.

We require service providers handling information for us to use appropriate safeguards and only process information for authorised purposes.

6. International transfers

Some service providers may process information outside the UK. Where this happens, we will use an appropriate lawful safeguard, such as UK adequacy regulations, approved contractual protections or another permitted transfer mechanism.

[Confirm the countries and safeguards used by the CRM, live-chat, analytics, email and other providers.]

7. How long we keep information

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, regulatory, insurance and dispute-resolution requirements.

Indicative periods are:

  • general enquiries: [insert period] after the last contact;

  • valuation and sales/lettings enquiries: [insert period] after the enquiry or transaction ends;

  • tenancy and referencing records: for the period required by applicable law and our retention schedule;

  • marketing records: until you opt out, plus a limited suppression record to ensure we do not contact you again;

  • website and analytics information: as described in our Cookie Policy.

[These periods must be checked against Igloo Homes’ actual retention schedule.]

8. Your rights

Subject to legal exceptions, you may have the right to:

  • request a copy of your personal information;

  • ask us to correct inaccurate or incomplete information;

  • ask us to erase information;

  • ask us to restrict processing;

  • object to processing based on legitimate interests;

  • object to direct marketing;

  • request transfer of information in a usable format;

  • withdraw consent where processing relies on consent.

To exercise a right, contact hello@igloohomes.co.uk. We may need to verify your identity before responding. You also have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

9. Marketing

We may contact you about properties or services that may be relevant to your enquiry where permitted by law. You can opt out at any time by contacting us or using the unsubscribe option in a marketing message.

We will not make you agree to marketing in order to receive a service.

10. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed to be completely secure.

11. Third-party websites

Our website may contain links to property portals, social-media services, mortgage providers or other third-party websites. Their privacy practices are separate from ours, and you should read their policies before providing information.

12. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with a revised date.

13. Contact us

For questions about this Privacy Policy or how we use personal information, contact:

Email: hello@igloohomes.co.uk
Telephone: +44 7957 110050

Cookie Policy

Last updated: 15 September 2026

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. Similar technologies may also store or access information on your device.

They can help a website function, remember preferences, understand how visitors use it and provide embedded services such as live chat.

2. Cookies we may use

The exact cookies used by this website may change. Our current website includes Google Analytics and a Chatway live-chat service. The cookie list below must be checked against a current cookie scan before publication.

Category Purpose Examples or provider Consent
Strictly necessary Website security, page functionality, forms, navigation and remembering essential settings WordPress, Houzez and form functionality Not required where strictly necessary
Analytics Helps us understand visits, traffic sources and how people use the website so we can improve it Google Analytics / Google Tag Manager Required before activation
Live chat Allows visitors to start and continue a conversation with Igloo Homes Chatway Required where non-essential storage or tracking is used
Preferences Remembers choices such as display or functional settings Website preference tools Depends on whether strictly necessary
Marketing or advertising Measures or supports advertising and remarketing [insert only if actually used] Required before activation

We will not describe a cookie as strictly necessary unless it is genuinely required for the service requested by the visitor.

3. Google Analytics

We may use Google Analytics to obtain aggregated information about website visits and interactions. Analytics cookies should only be set after you have given consent through the cookie controls.

[Confirm the Google Analytics configuration, retention settings, IP-handling settings, Google Signals status and whether Google Tag Manager is used.]

4. Chatway live chat

The website includes a Chatway live-chat feature. If you use the feature, Chatway may process information needed to provide the chat service, such as your messages, contact details you choose to provide, technical information and chat history.

Please read Chatway’s own privacy and cookie information for details of its processing.

[Insert the correct Chatway privacy-policy link and confirm whether Chatway sets non-essential cookies before consent.]

5. Managing cookie choices

Where required, we will ask for consent before setting non-essential cookies. You should be able to:

  • accept or reject non-essential cookies;

  • choose cookie categories separately;

  • change or withdraw your choices later.

Changing your browser settings can also block or delete cookies. Blocking strictly necessary cookies may affect how parts of the website work.

6. Cookie duration and third parties

Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain for a set period.

The precise name, provider, purpose, type and duration of every cookie should be shown in the website’s cookie preference tool or cookie table.

[Complete this section following a live cookie scan. Do not publish guessed cookie names or durations.]

7. Consent records

Where consent is required, we may record your cookie choices so that we can respect them and avoid repeatedly asking you during the applicable consent period.

8. Changes to this policy

We may update this Cookie Policy when the website, its providers or legal requirements change. The latest version will be published on this page with a revised date.

9. Contact us

If you have questions about cookies, contact:

Email: hello@igloohomes.co.uk
Telephone: +44 7957 110050